We want you to love shopping with us! We enjoy building long lasting relationships with our customers. We want our online customers to love our store as much as our walk in customers do! With that in mind, we want our customers to be happy and provide a return policy to ensure that you are always happy with  your houseportraitsbydeb purchases!

RETURNS MUST BE CALLED IN FOR APPROVAL NUMBER*  Contact Us Page
Your return MUST contact us to initiate the return with us within 5 days of you receiving your merchandise (based on tracking information) in order to receive your authorization number and return address *see below regarding holiday themed items. Your returned items must include the authorization number we provide to you. Merchandise must be in as new condition which means unwashed, unworn, unused and tags still attached. Worn or used items may be returned only due to manufacturer’s defect, which is at the discretion of the manufacturer and handled on a case by case basis. Normal wear and tear or damage due to failure to follow manufacturer’s laundering instructions are not considered a defect. 

EXCHANGES*: In order to serve you most efficiently and due to merchandise often selling quickly, we find that it's in your best interest to initiate a return of the item that didn't work within the return window, and purchase the correct item at the same time to ensure that we do not run out of it before you get your refund.  

NON-REFUNDABLE PURCHASES: Online gift card purchases, and items that are marked down 30% or more are non-refundable.

HOLIDAY THEMED ITEMS*:  Holiday themed items can not be returned for refund within four weeks prior too the holiday! No returns are allowed beyond that point, they are final sale.

*We reserve the right to either deny your request for return or charge a 20% restocking fee if we feel the free return policy is being abused by you. If a restocking fee is charged it will be deducted from the refunded amount.

*We reserve the right to change our Return Policy at any time.