We want you to love shopping with us! We enjoy building long lasting relationships with our customers. We want our online customers to love our store as much as our walk in customers do! With that in mind, we want our customers to be happy and provide a return policy to ensure that you are always happy with your houseportraitsbydeb purchases!
RETURNS MUST BE CALLED IN FOR APPROVAL NUMBER* Contact Us Page
Your return MUST be approve and shipped within 10 days of you receiving your merchandise (based on tracking information)*. Your return must accompany a copy of your receipt with the authorization number written on the receipt. Merchandise must be in as new condition which means unwashed, unworn, unused and tags still attached. Worn or used items may be returned only due to manufacturer’s defect, which is at the discretion of the manufacturer and handled on a case by case basis. Normal wear and tear or damage due to failure to follow manufacturer’s laundering instructions are not considered a defect. See below for special rules that apply to holiday themed items.
EXCHANGES*: In order to serve you most efficiently and due to merchandise often selling quickly, we find that it's in your best interest to purchase the item you need up front and return the item that does not work. You are more than welcome to place a new order for the correct item at anytime. With our free shipping option, you'll get the right size or color fastest if you simply place a second order for your correct item. Once we receive your return, we'll refund you for the first order.
NON-REFUNDABLE PURCHASES: Online gift card purchases, in store gift certificates, and final clearance items that are marked down 40% or more are non-refundable.
HOLIDAY THEMED ITEMS*: If holiday themed items must be refunded we must have them back in our store within two weeks prior too the holiday! No refunds are allowed beyond that point. We will however be glad to exchange your item for another holiday item within 30 days of purchase. If exchanged for another holiday item you must pay the actual shipping cost to you for the new item.
*We reserve the right to either deny your request for return or charge a 20% restocking fee if we feel the free return policy is being abused by you. If a restocking fee is charged it will be deducted from the refunded amount.
*We reserve the right to change our Return Policy at any time.